Asked Questions

Here you'll find a collection of our most frequently asked questions. If you don't see your question, please don't hesitate to contact us.
Questions? Contact: 800.754.1455 /
Satisfaction GuaranteeFree MeasurementsWe're Here to Help

With over 65 years' experience in window treatments and textiles, we're here to help you every step of the way.You can speak with one of our design experts, browse our portfolio or order free samples and a catalog. Contact us at 800.754.1455, or visit one of our showrooms.
We want measuring to be as easy as possible. Find printable instructions and video tutorials by clicking here. If you’d like to find the nearest professional measure and install service from our nationwide network, click here.
Shop 3 ways: online, by phone or at one of our nationwide showrooms. Find a location here.
The Shade Store is required to charge sales tax when shipping to AZ, CA, CO, CT, DC, FL, GA, IL, IN, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI.
All products carry a limited lifetime warranty. We will repair or replace any product due to workroom error so long as the product is not misused and abused. Replacement must be for the same window as the original order.
If you receive something that you don’t like, we will do everything possible to rectify the issue. For starters, we will remake or repair the product to your liking. If you simply feel you selected the wrong product or material, we will let you choose something else and give you 50% off the new product (offer valid for 30 days after your installation). Bottom line, it is our mission to satisfy each and every customer and we will do whatever is necessary to accomplish that goal.
Yes. All components are included as well as step by step instructions. You can call us to walk you through the process or you can sign up for a local pro to install your treatment for you.

*Installation charges through our independent professional network are not included. You pay those fees separately and directly to the installer. We do not make anything on the installation fees so you get the lowest price possible from the installer.

We’ve taken our 60+ years of industry know-how and simplified all aspects of the process. It’s simple! If you are handy with a drill it will be no problem. Otherwise, please contact us for help, or we can arrange an independent professional to come to your home for you.
Because every product is custom made and because we have such aggressive lead times – production begins as soon as you place your order. Therefore, we are required to charge your credit card as soon as you place your order.
You will receive a tracking email as soon as your order ships. Or you can check the status online by clicking here. Feel free to contact Customer Care for an update: Contact: 800.754.1455 /
Minimal care and cleaning is needed to maintain the beauty of your treatment. Clean with a low suction, hand held vacuum or dust with a soft, clean cloth or feather duster. Never immerse your treatment in liquid of any type. Contact if you have questions regarding how to clean your treatment.