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Support for Motorized
Window Treatments

APP / Smart Home Devices and Systems / Remote Control

Questions? Contact: 800.754.1455 /
Make sure you are using The Shade Store’s APP Version 2.0. Once that’s confirmed, you can follow step-by-step instructions for IOS or ANDROID:

Please see the below list and supporting documentation for Smart Home integrations we currently support:

Please see the below list and supporting documentation for Smart Home Full integrations we currently support:

Not all Networks are compatible with The Shade Store Wireless Link.

Compatible Networks
  • Wireless 2.4 GHz Networks:
    • The Shade Store Wireless Link must be connected to a 2.4 GHz Network
  • Wireless Dual-Band Networks:
    • The 5 GHz band must be turned off or you are far enough away from your modem/router where the phone can connect to the 2.4 GHz band allowing the pairing process to go through

Incompatible Networks
  • Wired / Ethernet:
    • Do not try to pair The Shade Store Wireless Link via the Ethernet Cable. Ethernet can be used to operate it day to day but not when pairing
  • Wireless 5 GHz:
    • The Shade Store Wireless Link CANNOT connect to a 5 GHz Network

For additional assistance or information please click here
The Shade Store Wireless Link should always be connected to the internet
  • A blinking red light means there is no internet connection. This can happen when your Internet Service Provider (ISP) has an interruption of service. Check other internet devices connected to your Wifi network. If they have lost internet access as well, then contact your ISP. Sometimes a simple power cycle of your router can fix this issue for all devices on your network.
  • If the Red light is solid, it means the Wireless Link is not able to detect the Wifi network it was configured to. This often happens because the Wireless Link is placed too far away from your Wifi router. Try reconnecting your Wireless Link closer to your Wifi router with as few obstructions as possible. Be mindful that moving your Wireless Link can reduce the signal strength to some of your paired shades. RF repeaters or an additional Wireless Link may be required if you notice reduced performance from your shades after moving your Wireless Link.
  • No light illuminated on your Wireless Link means the Wireless Link is not getting adequate power. Ensure you are powering the Wireless Link with the included Micro USB cable and power brick. Ensure the Wireless Link is connected to a power outlet in your home and not devices that could provide intermittent power like computers or televisions. Test the power outlet with a different electrical device to ensure the outlet is providing adequate power.

Certain router configurations can interfere with The Shade Store Wireless Link's internet connection. These include:
  • Router IP limits. Some Wifi routers limit the number of devices that may be connected to it at one time. Check your router settings. You can create a permanent DHCP reservation to ensure your Wireless Link never gets kicked off your router due to limits. Review your router’s manual or contact their support for more info.
  • Newly placed Firewalls or other security measures can block the Wireless Link from properly connecting to the internet. Try whitelisting your Wireless Link's IP address within your router settings and see if the behavior improves. Review your router’s manual or contact their support for more info.
  • If your Wireless Link is connected to your Wifi router via an ethernet cable, ensure you have a solid connection. Try connecting to a different ethernet port on your Wifi router if available. If you are connecting your Wireless Link to a third-party integration (BEMO, Control4) via ethernet, ensure that third-party device is connected to your router and provides internet access via its ethernet port. Be aware that Wireless Link pairing via an ethernet connection is not currently supported.

For additional assistance or information please click here
If you have seen a pop-up message in the app, you may find yourself on this page, thinking about how you can go about resolving this.

Shade is simply out of range, in relation to The Shade Store Wireless Link
  • To explain signal strength in simple terms, talking to a friend at –50db in a library will mean your friend will have no problem hearing you even if he/she is serval feet away. However , talking to your friend at the same noise level in a sports arena may mean they won't hear you at all, and the sound won't travel that far. In order for your friend to hear you, you need to take away the noise (interference), stand closer or talk louder. This methodology can be applied to wireless devices; take the Wireless Link closer to the shade and remove the interference or boost the signal.

Antenna needs to be adjusted
  • Our motors can send and receive signals, it may be the Wireless Link sends the signal without any issues but it may be when the motor sends the Wireless Link a signal, it gets lost. Adjusting the antenna on the motor will certainly help, and we found even a minor adjustment can improve or degrade the strength by 25%.

Move The Shade Store Wireless Link
  • The simple thing to do is invest in a second or even a third Wireless Link, allowing the system to operate as one.
    But before you invest in a second Wireless Link, let’s try some of the options listed below. In some cases, moving the Wireless Link improves some shades but degrades others. After you adjusted or tried any of these options, be sure you check the signal strength of all the shades, as it may have improved one but degrade another. Tip: Connect the Wireless Link into a power bank that allows you to place the Wireless Link anywhere while testing

  • Repeaters are great if you have 1 or 2 problematic shades, they will assist to boost the signal. However when there are more than 2 problematic shades, and you tried all of the above with no success, you probably need to install a second Wireless Link. In some rare cases, it’s found repeaters degrade the overall performance as it makes the signal path of some shades longer and creates additional unnecessary interference.

Charge your Motor
  • If you see the low battery icon, it may mean it is time to charge your motor. A depleted battery may also impact the signal strength, so ensure your shades are fully charged.

For additional assistance or information please click here