Behind The Curtain

The Shade Store offers its customers complimentary* measurement services to facilitate the ordering process. Measurements are taken according to The Shade Store’s product specifications, and the sole intended use of the measurements is to assist The Shade Store’s Design Consultants in finding your perfect product. Measurements are the property of The Shade Store and will not be shared with customers.

Installation services are offered by The Shade Store at an additional charge as a convenience to our customers. Customers are under no obligation to purchase installation services from The Shade Store. Pricing for installation services is calculated as a percentage of the full list price of the product purchased prior to any discounts and is subject to a minimum trip fee, as listed below.

Please refer to the chart below for pricing in your area. Additional surcharges may apply in certain circumstances. Sales tax may be applied.

Measurement and installation services may be provided by an employee of The Shade Store or by an independent third-party contractor from our local installer network. If you purchase installation services from us, you are covered by our Limited Lifetime Warranty for any warranty issues that may arise from our measure and installation services. Service trips not covered by our warranty may be subject to additional travel charges. We expect our professionals to be courteous, knowledgeable, and respectful of your space. If your experience is less than satisfactory, please notify us immediately. Always use common sense to protect your personal safety and property, just as you would when interacting with other people you don't know. Your personal or business dealings beyond the measurement and installation of The Shade Store products by our authorized professionals, whether regarding payment or delivery of other goods and services, or any other agreements, representations, or warranties associated with such dealings, are solely between you and such third party. You agree that The Shade Store is not responsible or liable for any loss, damage, injury, or other matters of any sort incurred as the result of such dealings. This measurement and installation policy may be updated or changed at any time.

*Some geographic regions where we do not have regular service are considered “Out of Area”. An in-home measurement in these areas will have an associated charge to cover travel and expenses. In-Home Measurement Fees can be applied to the purchase if the total order value meets our purchase minimum. For more information, or to find out whether you are located in a TSS Service Area, please call us at 800.754.1455.