QUALITY ASSURANCE
Each custom product we sell is carefully hand crafted using the finest quality materials and components. In the unlikely event our production team made a mistake or you are dissatisfied with the quality of a product we will immediately repair it or remake it. If circumstances are such that these options are not satisfactory, we will allow you to reselect your product or give you a full refund.
FREE CUT DOWNS
In the event that you accidentally order the wrong size we offer a free cut down service on most products. If cutting a product down is not an option in your situation, we will offer you a courtesy discount of up to 50% off on a replacement.
OOPS DISCOUNT
We all make mistakes - it happens to the best of us. If you order a product and for whatever reason you realize it is just not right for you we will allow you to purchase a replacement product (must be the same size) at 50% off. This offer is valid for up to 30 days from receipt of product.
WARRANTY
We stand behind every product we make for as long as you own it. If during the course of regular usage you have any problem with the quality of a product we will quickly repair or replace it at no charge. For full warranty and terms + conditions, please check out links on the left.
If for any reason you are not completely satisfied with any aspect of your experience with The Shade Store PLEASE contact our help desk immediately so we can assist you. Thank you for your business.
The Shade Store